I like to think I’m a relatively intelligent and organised person. I keep my receipts, file my invoices and generally keep an eye on my finances. So filling in my tax return should be a doddle, right?
A few weeks back I registered to complete it online, activated it and filled in half the pages, then, realising I wasn’t sure I was doing it right, saved all the pages and booked myself onto one of the Government’s free Self Assessment courses.
The course was excellent, and with so, reassured that I knew what I was doing I returned to the Government’s online gateway and logged in.
Only, I couldn’t find my way back into the Self Assessment section. In fact, the screen stated I didn’t have access to it and suggested I register for online services.
Which I thought I had already done.
Bewildered, I phone up the online helpdesk, who told me in no uncertain terms that I had clearly de-registered myself and needed to start again from scratch. I was almost in tears by this point, and politely asked how I could have managed that, to which they had no answer.
So, unable to do anything else, I reregistered and am now waiting for another activation code to reach me.
Only, I just received an email with the subject line “Please remember to complete your tax return.”
When I opened it up, it stated: “We note that you have not yet submitted the Self Assessment Tax Return that you started to complete using our online service. Please remember that you must submit your tax return on or before 31 January 2010.”
What?!? When I phoned them to find out what had happened to the form I’d begun to complete, they claimed it had never existed, and now they’re emailing me to ask why I haven’t finished completing it.
Well, the answer is probably because I was told it doesn’t exist.
Turns out it takes a lot more than intelligence and organisation to complete a tax return, especially when the Government who are asking me to do it seem hell-bent on making it as confusing as possible.
Government: 1; Judy: nil


